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Please note all F.A.Q.s were intended to answer questions for in-house orders, not orders placed via the website. Simply click the question to which you would like to review the answer.

APPOINTMENT QUESTIONS

Where are you located?

We are a home based studio in Lubbock, Texas and work by appointment only.

Do I need an appointment or can I just drop by?

We work by appointment only to give you the best service possible. A stationery order has a lot of details and we want 100% of our focus to be on you and nothing else.

Who should come to the appointment?

The person that is selecting the stationery and the person that is paying for it. There is a great amount of detail that will need to be discussed at your appointment and for that reason we respectfully request that young children are not brought to the appointment.

How long will my appointment last?

We recommend allowing 1 to 1 ½ hours to select Save the Dates and 1 ½ to 2 hours for invitations. If we are selecting them both at one appointment, usually 2 to 2 ½ hours is plenty. For accessories like napkins, menu cards, and ceremony programs, allow about one hour.

What do I need to know before we set an appointment?

You certainly do not need to have this all decided, but it sure helps speed things along if you know it:

  • the quantity you are needing to order
  • your budget
  • the full venue names and complete addresses
  • the start time of the event
  • if parental figures need to be named on the invitation and if so, how they would like to be listed
  • what return address will be used for the outer envelope
  • what address will be used for the RSVP return envelope
  • where to ship the completed order

Is there a charge for the appointment?

No, it is completely complimentary and we hope to earn your business during our time together.

What happens if I need to cancel my appointment?

Please call us or fill out the form on our website as soon as possible to let us know. We work by appointment only and we appreciate the notice that you wish to cancel so we can accommodate other clients.

I want to order online, do you offer that?

We sure do! Please click here to order online.


 

DESIGN QUESTIONS

Can I say whatever I want or does it have to be like the sample?

You can say whatever you like and we are here to help you with the proper etiquette of wording all your items. In order to protect our reputation and yours, we will not print anything that is improper.

Can I change the color of the wording?

Yes! We have a vast selection of standard inks and foils and can custom match any color, if desired.

Can I change the font?

You sure can and we have more than plenty to choose from!

Can I change the layout of the wording or design?

Sure! Just because something is sampled with all the wording centered down the page or there is a little heart design that you aren’t too fond of, we can adjust it.

I don’t know what to say, can you help me with the wording?

But of course!

I need a custom map, can you do that?

Yes and they are gorgeous.

I have artwork already design that I just need printed, can you do that?

99.9% of the time, yes, but we will need to discuss all the details with you first.

I want to add a photo to the stationery, can that be done?

On the majority of our products, this isn’t an issue at all. We will give you full details at your appointment as to what we need in order to make this work for you.

Do you offer custom design?

Absolutely, and we love custom work!

Can you print in a foreign language?

Yes. Sí. Oui. Ja. Pig Latin will be an additional charge (kidding).

Can I add or remove certain elements like ribbons, wraps, overlays, etc.?

You may and you will be given credit for the items that you do not wish to have included in your order.

What printing technique do you use?

We have a wide variety of techniques and are most common are Thermography, Letterpress, Engraving, Embossing, Blind Embossing, Digital, Die and Laser Cutting, Foil Stamping, and even Glitter if you like the bling!

Do you assemble?

Assembly is available for an additional fee and is quoted on an order by order basis.

Can I purchase a digital file to print from a home computer?

No.


 

ENVELOPE QUESTIONS

Are envelopes included or do I have to buy them separately?

Envelopes are included for invitations, Save the Dates, note cards, and RSVPs. If you do not want them or need them, they can be credited back to you.

Can you address the envelopes to my guests?

Yes! We have several different options for addressing your envelopes. We will be happy to discuss the method that is right for you.

What postage is my responsibility?

All postage to mail your stationery is your responsibility. And don’t forget to include the postage on the RSVPs. It is proper for you to provide the postage as a courtesy to your guests.

Can I order extra envelopes?

Absolutely and we highly recommend it if you plan on addressing them yourself.


 

ORDERING QUESTIONS

How long does the ordering process take?

Once we have all the wording and photos (if needed) finalized, proofs usually take about 5-10 business days, but they can be rushed, if needed. Approval of the proofs is dependent upon how much time you want to review them. After proof approval is completed by you, most orders take 2-5 business days to print. Shipping is done via UPS Ground, but can be upgraded, if needed.

How far in advance should I place my order?

2 to 8 months in advance of when the stationery should be mailed is usually recommended. If you are planning on addressing your envelopes yourself, you need to allow time to be comfortable doing so.

Is there a minimum quantity order?

The majority of our stationery is available in increments of 25. A few items can be ordered in increments of five. Napkins are sold in increments of 50 and most ceremony programs have a minimum quantity of 100.

Oops! I need more! Can I order a few extras after the order has printed?

You may, but this will be considered a new order and your pricing will reflect such quantity requested. Proof charges will not be applicable if the order is remaining the same as the original.

Can I cancel my order?

You may, but no refunds will be given.


 

PAYMENT QUESTIONS

When do I need to pay?

After you select the stationery you would like to order, a quote will be prepared while you wait. After you accept the quote, a 50% non-refundable deposit is due. From there, we work with you to select your fonts, ink colors, wording, etc. After we have everything we need, we create a digital proof for you to review. After you accept the proof, the remaining non-refundable balance is due. Once your final payment has been received, we print everything and ship it to you.

Do you accept credit cards?

Yes and a 4% processing fee will apply.


 

PROOFS QUESTIONS

Do I get to see a proof?

Yes! A digital proof will be emailed to you for your approval before anything is printed.

Is there a charge for proofs?

Yes and it is minimal and required. The charges for proofs are $10 for invitations and Save the Dates, $20 for ceremony programs, and $8 for all other items.

What happens if I don’t like what I selected or I need to make a change?

We revise whatever you are unhappy with and the only cost to you will be another proof charge. If it is an error on our behalf, we apologize and will fix it quickly at no additional cost to you. Certain custom orders will have additional art charges added to them and you may or may not be responsible for these charges depending upon the situation.


 

SHIPPING QUESTIONS

Can you ship internationally?

Yes.

What carrier do you use?

UPS.

How will I know when my order has shipped?

We will send you an email with the tracking number along with some guides to help you prepare your stationery for mailing and addressing (if not already completed by us).

My package was damaged, what do I do?

Contact us immediately so that we may correct the issue. Requests after 10 days of proof of delivery may not be honored.


 

GENERAL QUESTIONS

So what products do you all carry?

invitations for every occasion • save the dates • napkins • ceremony programs • magnets • thank you notes • respond cards • reception cards • accommodation cards • direction cards • custom maps • postcards • guest addressing • lined inner envelopes • pew cards • menu cards • escort cards • place cards • table numbers • wedding announcements • stationery embellishments • note pads • seal 'n sends • favor tags • favor stickers • envelope seals • envelope icing • address labels • at home cards • aisle runners • guest books • unity candles • flower girl baskets • ring bearer pillows • pen sets • sand ceremony sets • memorials • toasting flutes • serving sets • cake toppers • coasters • placemats • garters • note cards • attendant gifts • graduation announcements • baby announcements • holiday cards for personal and business • favors • we’ve moved cards • and a few other odds and ends that are sure to make you smile!

When should the stationery be mailed out to the guests?

  • For Weddings: 6-8 weeks before
  • For Save the Dates: 4-12 months before
  • For Graduations: 4 weeks before the commencement ceremony
  • For Baby/Bridal Shower: 4-6 weeks before
  • For Anniversary Parties: 4-6 weeks before
  • For Birthday Parties: 3-4 weeks before, unless it is a milestone birthday, then 4-6 weeks before
  • For Quinceañeras: 6-8 weeks before
  • For Bar or Bat Mitzvahs: 6-8 weeks before
  • For Holiday Parties: 4 weeks before
  • For Thank You Notes: immediately after the gift was received and no longer than 3 months after

Should I send a Save the Date?

Yes! Save the Dates are important to send to your guests and should be sent 4-12 months before the event. This allows your guests plenty of time to request off work and make any travel arrangements they need when it is more affordable for them to do so.

Do I need an RSVP Card?

If you are serving food of any sort or need to provide a seat for everyone attending, yes! The cost of an RSVP and the postage you provide for your guests to mail them back will be minimal in comparison to the cost of “guessing”.

Do I need a Reception Card?

If the Reception is taking place immediately after the Ceremony and is in the same location, you do not need a Reception Card unless you just want to include one. If the Reception is taking place in the same location as the Ceremony, but it isn’t immediately following, you definitely need to consider it so your guests are aware there will be a gap of time in between both celebrations. If the Reception is in a different location from the Ceremony, it is proper to include a Reception Card that indicates the start time and location.

Do I need an Accommodations Card?

If you have set up a block of rooms at a designated hotel with a special rate and reservation cut-off date, you will need to share that information with your guests and an Accommodations Card is the easiest way to do so. These should be sent with the Save the Date and again in the Invitation Ensemble for the out of town guests only.

Do I need a Directions Card?

If the venue is difficult to find, isn’t researchable on a GPS or map guidance website, or special parking is required, yes.



Order Online

If you would prefer to order online rather than making an appointment, please click on the Order Online Now button below to be taken to our online store.


Order Online Now!